Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return via email.

We will arrange to collect the product at no charge. Once we have inspected the product, we will validate the return. We will then at your discretion arrange one of the following solutions:

1. Repair the product as soon as possible (if such repair is possible).
2. Replace the product as soon as possible (if we have a suitable product in stock to use as a replacement).
3. Credit your account with the full purchase price of the product.
4. Refund your account with the full purchase price of the product.

We do our best to ensure that the products we deliver to you are of high quality, and in good working order without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a valid return. These issues would require shipping, handling charges and repair costs (if needed) to be covered by you:

• • • damage arising from negligence, or user damage. This includes drop and liquid damage or incorrect usage of the product.
    • faults resulting from normal wear and tear;
    • damage arising from a failure to adequately care for the product;
    • damage arising from unauthorised alterations to the product;
    • Unwanted products (change of preference).
    • Products that function as advertised, but are deemed by you to be unfit for the intended purpose.

You can return an unwanted product to us, provided the following conditions are met:

The product is undamaged and unmodified, with the original labels and stickers still attached;

• • • The product is not missing any accessories or parts;
    • You log a return via email within 14 days of delivery to them or collection by them of the unwanted product. After 14 days, you may only return a product if it is defective.

While we take pride in offering free shipping on orders, there are costs to be covered in instances when a product is returned due to no fault of our own. Because of this, handling (7.5% of the order value) and shipping charges (R200 for major city areas) will be deducted from the purchase price of any products which do not qualify for a value warranty return.

We will arrange collection of the product from you using our designated courier services. Once we have inspected the product, deducted any necessary funds, and validated the return, we will credit your account (or refund them upon request) with the remaining amount – this normally takes 1 to 3 working days.

Not what you ordered?

In rare instances where a product is incorrectly supplied, or if the product is not as described on the website, please notify us as soon as possible.

In these instances, we will collect the product at no charge.

Once we have inspected the product and validated the return, we will, at your discretion, arrange one of the following solutions:

1. Deliver the correct product back as soon as possible (if the correct product or a suitable replacement is available)
2. Credit your account with the purchase price of the product

3. Refund you the full price paid.

1. Refuse the return
2. Only to replace the item that was returned
3. Estimate the value of the missing accessories and parts and credit or refund you in respect of the returned item only

Preparing your products for a return

• • • Include all accessories and parts that were sold with the product.